Job title: Account Manager
Location: South East/Remote
Role type: Permanent
Hours: 35 hours per week
Who are 2i?
We are a leading software testing and quality assurance consultancy. Since our inception in 2005, we have matured into a thought-leading business that can, and does, support organisations of any sector or size. We have over 200 colleagues across the UK, we work hybrid and have offices across Edinburgh (our Head Office), Glasgow, the Midlands and London.
We provide a combination of high-level consultancy services that identify software delivery risks for clients across different sectors and size. We implement the processes, tools and skills to deliver projects that focus on providing the client with certainty of delivery.
What will your day job look like?
The role of the Account Manager is to create long-term, trusting relationships with our clients. You will oversee a portfolio of assigned clients (existing clients of 2i), manage relationships with the key stakeholders at the client, develop new business from those clients and actively seek new sales opportunities with the client.
Your Responsibilities
- Account management
- Organic growth and development with the client
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximise mutual benefits
- Develop trusted advisor relationships with ley accounts, client stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to client needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet revenue targets
- Bring ideas to assist and strengthen the team for the future
- Forecast and track key account metrics (e.g. monthly/quarterly/annual revenue/margin results and forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
About You
- Proven work experience as an Account Manager
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Achieve revenue targets assigned
- Achieve margin targets assigned
- Achieve/exceed client satisfaction scores
- Demonstrate ability to Manage MI and workload of self and team
- Demonstrate a clear understanding of the 2i Guiding Principle and Values
What if you are a partial fit?
We value team players who are keen to develop and play their part in an ambitious and growing company. We can offer meaningful learning and development opportunities to match ambition and align skills more closely with the job description.
What is it like to work for us?
We are a professional business, so we treat people as professionals and give them the autonomy to do their job. If something isn’t working tell us; we empower our people to drive change.
Our core values are: inclusivity, learning, openness and sharing and we nurture these in our day-to-day.
We are passionate about Diversity and Inclusion. We celebrate difference and believe it is key to our success.
What we offer you
We unlock our people’s full potential. We do this by fostering trust, investing in them and providing autonomy. We offer meaningful learning and development to support this.
We reward our people. We offer a discretionary company and personal performance bonus and annual salary review aligned to the overall annual performance of the business. We have a range of benefits to reward people. We also have a range of events to celebrate success.
We prioritise health and wellbeing. We have a range of engagement events and initiatives to prioritise this. You can join our Health & Wellbeing programme where you will find advice on how to maintain a healthy mind and body.
We are passionate about giving back to the community. To give a flavour of what we do, each year our people select their ‘Charity of the Year’ that we support and fundraise for.
And much more…
Still reading? Apply now and a member of our Talent team will be in touch to discuss next steps.